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Frequently Asked Questions

Here you'll find answers to common questions about our tours, bookings, and policies. Don’t hesitate to reach out if you need more assistance!

Where do the tours depart from?expand_more

All tours depart from designated docks in Cartagena. Detailed pickup information will be provided upon booking.

What is your cancellation policy?expand_more

We offer a flexible cancellation policy that allows you to cancel up to 48 hours before your tour for a full refund.

Are the tours suitable for kids and seniors?expand_more

Yes, our tours are family-friendly and cater to guests of all ages. However, we recommend checking specific tour details for any age restrictions.

Is park admission included in the tour price?expand_more

Yes, most tours include all necessary park admissions and fees, ensuring you have a seamless experience.

What should I bring on the tour?expand_more

We recommend bringing sunscreen, a hat, swimwear, a towel, and personal items like a camera to capture your memories.

What are the group sizes for tours?expand_more

Our tours are designed for small groups, typically ranging from 6 to 15 people, allowing for a more intimate experience.

Still Have Questions?

Our travel consultants are available daily to help you pick the right tour and answer any inquiries you may have.